Soft Skills training focused on Communicating Effectively, Conveying Professionalism, Promoting Teamwork and Collaboration, and Thinking Critically and Solving Problems

Date: 2/14/2022


While competition for workers grows and employers face fewer options of who to hire, employers are drawing attention to the need for options to equip their workforce with what they see as essential skills – soft skills. 

More and more employers talk about the soft skills and employee brings as more important than their hard skills. 


Soft skills can be taught and provide a trackable return on investment in the form of client retention, employee satisfaction and increased productivity. 


Since 2003, the National Work Readiness Council has offered soft skills training that have helped grow businesses just like yours. 


Our soft skills programs focus on Communicating Effectively, Conveying Professionalism, Promoting Teamwork and Collaboration, and Thinking Critically and Solving Problems. 


Communicating Effectively identifies ways to improve communication and listening skills for a productive work environment, explains the importance of spoken communication to improve understanding, and assesses the use of communication tools, including email etiquette, cell phone use, and social networking. It also covers how to effectively resolve conflict in the workplace. 


In Conveying Professionalism, learners are introduced to the components of a strong work ethic, including personal images conveyed to colleagues and customers, the benefits of a positive attitude and excellent customer relations, the importance of being on time and dependable, how motivation affects performance, and strategies to build excellent work habits. 


Coursework on Promoting Teamwork and Collaboration Learning helps students learn to understand how being a good team member benefits individuals and the organizations to which they belong. This module discusses the positive impact of diversity in the workplace, the importance of sensitivity to individual differences, the benefits and challenges of teamwork and collaboration, and the value of strong leadership skills. 


The Thinking Critically and Solving Problems section helps facilitate innovation, creativity, and flexibility in the workplace, which are more important than ever. In this final module, learners are taught to evaluate the elements of critical thinking, including evidence, reasoning, and fallacies


The NWRC also provides a valid assessment that results in the Essential Soft Skills Credential. The Essential Soft Skills assessment is aligned to the employability and work habit skills presented in the Essential Soft Skills Courseware. 


The National Work Readiness Council is a national nonprofit workforce development, training, and advocacy organization formed by the U.S. Chamber of Commerce. Founding partners included the New York Department of Labor; Workforce Florida, now CareerSource Florida; New Jersey Employment and Training Commission; the departments of labor and training for the State of Rhode Island, State of Washington, and the District of Columbia; and Junior Achievement Worldwide. Early funding was provided by the U.S. Department of Labor, the National Institute for Literacy, and the founding partners.


Contact the NWRC Executive Director Joe Mizereck by email ( today to learn more about our soft skills curriculum and was to give learners and job seekers the right tools for success. 


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