Community/Learning

Value Creating Relationships and associated skills are emerging concepts that integrate research across disciplines in business strategy, talent development, workforce development and adult education.

As such, the National Work Readiness Council provides, seeks and distributes thought capital that adds to the body knowledge about Value Creating Relationships.

Co-creating Unique Value with Customers
The Barista Principle Starbucks and the Rise of Relational Capital
The Luxury Touch
The Customer Experience
Mandarin Oriental Hotel Group
21st Century Skills, Levy & Murnane
Creating Economic Value with Engaging Experiences
Seizing The White Space, Innovative Service Concepts in the United States (3.8 mb PDF)